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Customer Service

Our Customer Service team is available to answer any enquiries, provide general information, and offer the latest updates on mall activities and events.

The Customer Service Counter is located on Level 2.

Operating Hours: 10am to 10pm daily
Telephone: +65 6702 0114

Our Customer Service Counter provides the following services:

Lost and Found
For reporting, claiming, or assistance with lost items, please call +65 6702 0114 or visit the Customer Service Counter on Level 2.

Wheelchair Loan
Wheelchairs are available for shoppers to use within the mall. You may borrow a wheelchair at our Customer Service Counter on Level 2.

If you need any assistance, please do not hesitate to contact our Customer Service representatives. They are always happy to assist you.


Alight at Chinatown Station and take Exit E.

Chinatown Station is located on the North-East Line or Downtown Line


Chinatown Point is accessible via the following buses: 2, 12, 33, 54, 143, 147, 190, CT8, CT18, CT28

You can also access Chnatown Point by alighting at People’s Park Centre, accessible via the follwing buses: 2, 12, 33, 54, 143, 147, 190, 520

By Taxi

Chinatown Point’s taxi stand is located near Crocs (#01-47) at Level 1 along new Bridge Road

Passenger Pick-up and Drop-off Point

The passenger pick-up and drop-off point is located near Crocs (#01-47) at Level 1 along New Bridge Road


Chinatown Point is equipped with amenities to make your shopping experience a conveniently pleasant one. Find out where you can locate them within the mall for easy navigation.

ATM Machines

Our ATMs are conveniently located at:

OCBC, within NTUC at B1

POSB, within NTUC at B1

UOB, opposite #02-39, Level 2

Citibank, opposite #02-40, Level 2

Self-Service Machines

AXS Machine, behind Concierge at Level 2

SAM Kiosk, behind Concierge at Level 2





Parking Rates

Daily (Rates are the same on Weekdays and Weekends)



Period Rate (without GST)  Rate (with 9% GST)
7.01am – 5pm
for every 30mins or part thereof
$1.80  $1.96
5.01pm – 7am
per entry (first 2 hours)
every 30mins (subsequent)


Period Rate (without GST)  Rate (with 9% GST)
Daily, including Public Holidays (24 hours)  $1.50  $1.64

Grace Period: 10 minutes

Season Parking

Season Parking is available for tenants located in office tower only.

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