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Customer Service

Our Concierge is on hand to answer any general enquiries and provide general information, as well as up-to-date news on mall activities and events.

Our Concierge counter is located at Level 2

Operating Hours: 10am — 10pm daily

Telephone: +65 6702 0114

The following services can also be found at our Concierge:

Lost and Found
For reporting, claiming or assistance with lost and found items, please call 6702 0114 or visit the Concierge on Level 2.

Loan of Wheelchair
Wheelchairs are available for shoppers to use within the mall. You may loan a wheelchair at our Concierge on Level 2.

Simply approach our concierge officer who will be happy to assist you.


Alight at Chinatown Station and take Exit E.

Chinatown Station is located on the North-East Line or Downtown Line


Chinatown Point is accessible via the following buses: 2, 12, 33, 54, 143, 147, 190, CT8, CT18, CT28

You can also access Chnatown Point by alighting at People’s Park Centre, accessible via the follwing buses: 2, 12, 33, 54, 143, 147, 190, 520

By Taxi

Chinatown Point’s taxi stand is located near Crocs at Level 1 along new Bridge Road

Passenger Pick-up and Drop-off Point

The passenger pick-up and drop-off point is located near Crocs at Level 1 along New Bridge Road


Chinatown Point is equipped with amenities to make your shopping experience a pleasant one. Find out where you can locate them within the mall for easy navigation.

ATM Machines

Our ATMs are conveniently located at:

OCBC, within NTUC at B1

POSB, within NTUC at B1

UOB, opposite Hai Kee Brothers, #02-39, Level 2

Citibank, opposite Nanbantei, #02-40, Level 2

Self-Service Machines

AXS Machine, behind Concierge at Level 2

SAM Kiosk, behind Concierge at Level 2

SISTIC Ticketing Services

SISTIC ticketing services are available at the Concierge located at Level 2.

Money changer

The Golden Dragon Money Changer is located at #02-24, Level 2.



Parking Rates

Our parking rates are as follows:

Daily (Rates are the same on Weekdays and Weekends)


7.01am – 5pm: $1.20* for every 30mins

5.01pm – 7am: $2.50 per entry


Daily (including Public Holidays)

All Day (24 hour): $0.70*/ entry

*Prices are subject to GST and excludes major such as Chinese New Year.

Grace Period

10 minutes

Complimentary Parking Redemption

From now till 31 Dec 2019, park for FREE at Chinatown Point when you spend a minimum of $100* (excluding NTUC receipt) or $158*(including NTUC receipt) after 5pm

*Terms and conditions apply

*Redemption is available at the Concierge located at Level 2 Concierge; based on a first-come, first-serve basis, while stocks last. Accumulated receipts before 5pm on the same day will not be eligible for redemption. Limited to the first 50 redemptions daily. Each shopper is entitled to 1 redemption each each day regardless of amount/s spent. Parking coupon is to be utilised within the same day of redemption. Receipts are not allowed to be reused for other redemptions. All information and mechanics are correct at time of print and are subject to changes without prior notice.




Season Parking

Season Parking is available for tenants located in office tower only.

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