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Customer Service

Our Concierge is on hand to answer any general enquiries and provide general information, as well as up-to-date news on mall activities and events.

Our Concierge counter is located at Level 2

Operating Hours: 10am — 10pm daily

Telephone: 6702 0114

The following services can also be found at our Concierge:

Lost and Found
For reporting, claiming or assistance with lost and found items, please call 6702 0114 or visit the Concierge on Level 2.

Loan of Wheelchair
Wheelchairs are available for shoppers to use within the mall. You may loan a wheelchair at our Concierge on Level 2.

Simply approach our concierge officer who will be happy to assist you.


Alight at Chinatown Station and take Exit E.

Chinatown Station is located on the North-East Line or Downtown Line


Chinatown Point is accessible via the following buses: 2, 12, 33, 54, 143, 147, 190, CT8, CT18, CT28

You can also access Chnatown Point by alighting at People’s Park Centre, accessible via the follwing buses: 2, 12, 33, 54, 143, 147, 190, 520

By Taxi

Chinatown Point’s taxi stand is located near Crocs at Level 1 along new Bridge Road

Passenger Pick-up and Drop-off Point

The passenger pick-up and drop-off point is located near Crocs at Level 1 along New Bridge Road


Chinatown Point is equipped with amenities to make your shopping experience a pleasant one. Find out where you can locate them within the mall for easy navigation.

ATM Machines

Our ATMs are conveniently located at:

OCBC, within NTUC at B1

POSB, within NTUC at B1

UOB, opposite #02-39, Level 2

Citibank, opposite #02-40, Level 2

Self-Service Machines

AXS Machine, behind Concierge at Level 2

SAM Kiosk, behind Concierge at Level 2





Parking Rates

Daily (Rates are the same on Weekdays and Weekends)


7.01am – 5pm: $1.64* for every 30mins or part thereof

5.01pm – 7am: $3.27* per entry


Daily (including Public Holidays)

All Day (24 hour): $1.09*/ entry

*all charges are inclusive of 9% GST

Grace Period- 10 minutes

Season Parking

Season Parking is available for tenants located in office tower only.

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