Customer Service
Our Customer Service team is available to answer any enquiries, provide general information, and offer the latest updates on mall activities and events.
The Customer Service Counter is located on Level 2.
Operating Hours: 10am to 10pm daily
Telephone: +65 6702 0114
Our Customer Service Counter provides the following services:
Lost and Found
For reporting, claiming, or assistance with lost items, please call +65 6702 0114 or visit the Customer Service Counter on Level 2.
Wheelchair Loan
Wheelchairs are available for shoppers to use within the mall. You may borrow a wheelchair at our Customer Service Counter on Level 2.
If you need any assistance, please do not hesitate to contact our Customer Service representatives. They are always happy to assist you.
BY MRT
Alight at Chinatown Station and take Exit E.
Chinatown Station is located on the North-East Line or Downtown Line
BY BUS
Chinatown Point is accessible via the following buses: 2, 12, 33, 54, 143, 147, 190, CT8, CT18, CT28
You can also access Chnatown Point by alighting at People’s Park Centre, accessible via the follwing buses: 2, 12, 33, 54, 143, 147, 190, 520
By Taxi
Chinatown Point’s taxi stand is located near Crocs (#01-47) at Level 1 along new Bridge Road
Passenger Pick-up and Drop-off Point
The passenger pick-up and drop-off point is located near Crocs (#01-47) at Level 1 along New Bridge Road
Amenities
Chinatown Point is equipped with amenities to make your shopping experience a conveniently pleasant one. Find out where you can locate them within the mall for easy navigation.
ATM Machines
Our ATMs are conveniently located at:
OCBC, within NTUC at B1
POSB, within NTUC at B1
UOB, opposite #02-39, Level 2
Citibank, opposite #02-40, Level 2
Self-Service Machines
AXS Machine, behind Concierge at Level 2
SAM Kiosk, behind Concierge at Level 2
Parking Rates
Daily (Rates are the same on Weekdays and Weekends)
Car
| Period | Rate (without GST) | Rate (with 9% GST) |
| 7.01am – 5pm for every 30mins or part thereof |
$1.80 | $1.96 |
| 5.01pm – 7am per entry (first 2 hours) every 30mins (subsequent) |
$3.50 $1.00 |
$3.82 $1.09 |
Motorcycle
| Period | Rate (without GST) | Rate (with 9% GST) |
| Daily, including Public Holidays (24 hours) | $1.50 | $1.64 |
Grace Period: 10 minutes
Season Parking
Season Parking is available for tenants located in office tower only.